Frequently Asked Questions (FAQ)
1. What types of products do you sell?
We offer a wide range of home essentials including smart home devices, kitchen appliances, furniture, laundry machines, and storage solutions.
2. Do you ship internationally?
Currently, we ship within the United States only. International shipping may be available in the future.
3. How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Delivery time depends on your location and chosen shipping method, usually between 3–7 business days.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your shipment.
5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), debit cards, and secure payment platforms like PayPal.
6. Is my payment information secure?
Yes. We use encrypted, PCI-compliant payment processors to ensure your information is protected at all times.
7. Can I cancel or change my order after it has been placed?
If your order has not yet been processed or shipped, please contact us immediately. Once shipped, orders cannot be canceled or modified.
8. What is your return policy?
We offer a 30-day return window for most products in unused, original condition. Please refer to our Return & Refund Policy for full details.
9. What should I do if I receive a damaged or defective product?
Contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund as appropriate.
10. Do your products come with a warranty?
Yes. Most of our electronics and appliances include a limited one-year warranty. Warranty details are included with each product.
11. How do I contact customer service?
You can reach our support team via email at [email protected] or by phone at +1 540-822-0713.
12. Do you offer bulk or wholesale pricing?
Yes, we provide bulk order pricing for businesses. Please contact us directly for more information.
13. Are assembly instructions included with furniture?
Yes, all furniture items come with clear assembly instructions and necessary tools when applicable.
14. Do you offer smart products compatible with Alexa or Google Assistant?
Yes. Many of our smart home products are compatible with voice assistants. Please check the product details for compatibility.
15. Where are your products shipped from?
All products are shipped from our warehouse located in Tempe, Arizona.